Optional Care Plan
Your smart home, looked after
Something not working? Want a change? With our monthly Care Plan, you just get in touch and we sort it — with no labour bill.
What’s included
Everything you need to stay worry-free
Unlimited help
Questions about the app or your settings? Just ask.
Free call-outs
If something we fitted stops working, we fix it — no labour charge.
Changes included
Move a camera, change alerts, or reconnect after a new router.
Warranty claims handled
If a device fails under warranty, we sort the replacement.
Priority booking
Members go to the front of the queue.
Yearly check-up
Updates, batteries, camera views and Wi-Fi checked once a year.
How it works
Something not right? It’s simple
- 1
Tell us
Call, WhatsApp or email — whatever’s easiest.
- 2
We fix it
Remotely where we can, or we come to you.
- 3
No labour bill
Fixes and changes are included.
Care Plan
Priced to suit your setup
One simple monthly price, confirmed at your free consultation.
Ask about the Care PlanNot included
- New devices, or parts outside warranty (we always quote first)
- Accidental or weather damage
- Equipment we didn’t install
- Problems with your broadband itself
How much does the Care Plan cost?
It depends on your setup — how many devices you have. We’ll give you one simple monthly price at your free consultation.
Do I have to join?
No, it’s optional. You can join when we install, or at any time afterwards.
What counts as a fix?
If something we installed isn’t working properly, or needs resetting or reconnecting, it’s covered. Parts outside warranty are quoted first.
Can I join if you didn’t install my system?
The Care Plan covers systems we’ve installed. If you already have a set-up, get in touch and we’ll take a look.
Want total peace of mind?
Ask about the Care Plan at your free consultation — or add it to an installation we’ve already done.